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  • Introduction to Solution Manager
  • Landscape Management Database
  • System Preparation (Solman_setup)
      Basic Setup
      Managed System Configuration
  • Project Implementation and Administration
      Project Preparation
      Business Blueprint
      Test Management
  • IT Service management-Application Incident Management
      General Settings
      Transaction Type for AIM
      Business Partners Setup
      Organizational Model (BRFPlus)
      Support Team
      Action Profiles
  • IT Service Management- Change Request Management
      Basic Configuration-Activate Charm Services
      Activate Integration with Change Request Management
      Setup Auth for Workcenter
      Transaction type for ChaRM
  • Root Cause Analysis
      Central note implementation
      SMD Agent Setup
      Managed System Configuration
      BW System configuration
      Trace analysis
      Workload Analysis
      Exceptional Analysis
      Change Analysis
  • Business Process Monitoring
      Information and Configuration Prerequsites
      Activate Solution manager Services
      Setup BPM
      Types of monitoring
  • QGM
      Information and Configuration prerequsites
      Setup Authorization and work center Navigation


  • Evolution Of Solution Manager
  • From Accelerated SAP, which was an offline tool with the methodology, content and tools to support implementation projects
  • Value SAP, which was an offline tool with the methodology, content and tools to support the entire customer lifecycle . evaluation, implementation, and continuous business improvement
  • SAP Solution Manager, which is an online integrated platform that provides the methodology, content, and tools to support the implementation, operation,and continuous improvement of SAP solutions
  • Features and Functionalities
  • The following are the features and functionalities available in Solution Manager with supports the different phases of the application Management Life Cycle

  • Benefits
  • SAP Solution Manager is delivered at no additional cost. It is included in the annual maintenance cost.
  • SAP Solution Manager can pro- actively controls Solutions and avoids error in Implementation and Operations thus increasing the reliability of IT Solutions
  • The tools and Contents delivered with Solution Manager improves the efficiency of Upgrade, Support, Implementation, Rollout and Change Management Projects
  • Solution Manager is platform for ordering and delivering all SAP Active global Support Services
  • SAP Best practices are Delivered and Implemented with SAP Solution Manager
  • Solution Manager Release Strategy

    There are two Edition of Solution Manager available they are as follows

  • 1. Standard Edition – The Standard edition is extend to customers who have availed Standard support service.
  • 2. Enterprise Edition – SAP Solution Manager Enterprise Edition is an extension of SAP Solution Manager. This edition is extended to customer who has availed support services like SAP Enterprise Support, SAP Product Support for Large Enterprise, SAP Premium Support and SAP Max Attention.
  • SAP Solution Manager Enterprise Edition enhances the functionality of SAP Solution Manager Standard Edition. It enables the delivery of the advanced support services of SAP Enterprise Support. It also provides new functions

  • a. Business Process Change Analyzer
  • b. Quality Gate Management
  • c. Custom Development Management Cockpit
  • The additional functionalities available in Enterprise edition but not in Standard editions

  • 1. Test Management: Additional Test Workbench Functions
  • 2. Process Structure Management: Additional Functions for Editing the Project Structure
  • 3. Document Management: Displaying and Printing Digitally-Signed Documents
  • 4. Change Request Management: Assigning Structure Elements to Change Procedures
  • These following extensions available for SAP Solution manager

  • 1. SAP Solution Manager Service Desk – Extended Usage (Service Desk XT)

    This extension provide the capability to integrate solution manager support desk with other third part support desk .

  • 2. SAP Solution Manager adapter for SAP Quality Center by HPThe SAP Solution Manager adapter for SAP Quality Center by HP supports role-specific testing and covers the complete testing process from requirements gathering to test case definitions and reporting.
  • 3. Process Scheduling adapter for SAP Solution Manager The SAP Solution Manager integrates SAP Central Process Scheduling by Redwood via the Process Scheduling Adapter for SAP Solution Manager
  • 4. SAP Test Acceleration and Optimization (SAP TAO)SAP TAO supports customers to automate their business process tests by automatically generating test components for SAPGUI-based SAP transactions. This works in combination with SAP Quality Center by HP SAP Productivity Pak by RWD Adapter for SAP Solution Manager
  • 6. Sizing for SAP Solution ManagerSizing means to determine the Hardware components of Solution Manager. The Sizing depends on the business aspects and as well as the technological. The factors which has to be taken in considerations while calculate the hardware requirements are as below
  • 7. Scenario which will be used during the Implementation, Operation and Optimization Phase
  • 8. Satellite Systems Connected to Solution Manager
  • 9. Solution in Productive Use.
  • This requires Service market place Access

    Typical SAP Landscape with Solution Manager

    SAP Solution Manager is a centralized support and system management suite. An SAP system landscape may include a large amount of installed SAP systems. SAP Solution Manager tries to reduce and centralize the management of these systems.

    In such a landscape, SAP Solution Manager is the managing system, and the business suite applications (e.g. ERP, CRM, BI, EP) are the managed systems.

    The current version of SAP Solution Manager is SAP Solution Manager 7.1.

    SAP Solution Manager provides an extensive set of features in the IT Support area for enhancing, automating and improving the management of SAP systems:

  • Central System Administration
  • Project Management
  • Test Management
  • System Monitoring
  • Business Process Monitorin
  • IT Technical Reporting
  • Centralized Alerting
  • Installation Keys
  • Early Watch Reporting
  • Change Management (Change Request Management & Maintenance Optimizer)
  • Service Desk
  • SAP Solution Manager helps in implementing and managing complex system landscapes. Globally, systems are being distributed across geographies and business processes cover more than one system. In such complex scenarios, integrating technical and business requirements is important for the success of IT. SAP Solution Manager provides SAP customers with an efficient means of handling both the technical and business process side of solution implementation.

    As part of SAP Solution Management Solutions, the customers receive best practices, relating to:

    Global Strategy and Service Level Management

  • Business Process Management
  • Management of MySAP Technology
  • Software Change Management
  • Support Desk Management

    SAP delivers this using support programs during implementation of the system solution. Some of the benefits of using SAP Solution Manager are that it helps:

    Manage the technical risk associated with the implementation of the solution ensuring technical robustness Leverage users core competencies in implementing solutions Ensure the solution works as intended with best practices built in To manage the incidents more effectively and efficiently and eases the settlements of the support cost.

    Have centralized support messages handling system, real-time monitoring of systems, business processes, and interfaces, which reduces administration effort.The Installation of SAP Solman system is on dual stack,it has both ABAP and JAVA Stack.



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